This Privacy Policy explains how Bluff And Hearth handles personal information when you use our website or contact us about dining, restaurant experiences, the Card Room / Poker Lounge, Texas Hold’em tournaments or a poker event. It applies to direct enquiries and website interactions connected with our restaurant and dedicated offline poker salon. We aim to explain our approach in clear language so you can understand what information may be involved and how to contact us with a privacy question.
Poker-related enquiries concern physical venue activity only. Bluff And Hearth does not offer online gambling, betting, sportsbooks, deposits, withdrawals, cash winnings, or money/currency activity.
Use this guide to move to the privacy topic most relevant to your enquiry. Each link leads to a section of this policy.
You may choose to give us contact details and other information when you contact Bluff And Hearth about a restaurant visit, menu question, venue matter, Texas Hold’em tournament, poker event, or another in-person Card Room / Poker Lounge enquiry. The information involved depends on what you include in your message. It may help us understand your request, identify an appropriate response, or continue a conversation you have started with us. We do not ask you to provide more information than is reasonably relevant to your enquiry.
Information may also arise when you use our website or communicate with us, including details you include in messages and basic information needed to respond to that interaction. We use this description deliberately broadly because the information connected with one enquiry may differ from another. For information about cookies and related website matters, please read our separate Cookie Policy. This Privacy Policy should be read alongside that policy where it applies to your visit.
Poker-related information is handled only in the context of physical, chips-only entertainment at the poker salon or card lounge. This can include communications about poker tables, in-person poker, Texas Hold’em tournaments, event attendance, or a venue enquiry that uses terms such as buy-in or high roller. In each case, those terms are treated as discussion of an in-person venue experience, not a financial profile or account activity. No online gambling account activity is involved in Bluff And Hearth’s poker offering.
We may use personal information for practical purposes connected with your communication and the operation of Bluff And Hearth.
We may use information to respond to questions, requests and communications about Bluff And Hearth’s restaurant, menu, interior, contact arrangements, Card Room / Poker Lounge, or poker event information. This may include reading the details you provide, considering the context of your request, and replying through the contact method used or another method you have provided. Our purpose is to address the service-related enquiry you have chosen to raise with us.
Relevant information may be used to coordinate or communicate about a restaurant experience, in-person poker, poker tables, Texas Hold’em tournaments, and chips-only event arrangements. These are physical venue activities at Bluff And Hearth. If you raise an event phrase such as buy-in in an enquiry, we may use that context to understand the question you are asking; it does not create an online play, wagering, financial account, deposit or withdrawal relationship.
We may use information to administer communications, maintain the website and services, address concerns, and meet applicable obligations. This may include using enough information to identify the subject of a message, avoid duplicate responses, or understand a privacy or service issue. We do not use this policy to suggest automated decisions, profiling, or personalised advertising. Further information about limited circumstances for sharing appears in the next section.
We may share personal information with people or organisations that help Bluff And Hearth operate the website, communications, or venue services where this is reasonably necessary for those purposes. The information shared should be relevant to the support required, rather than a broad or unrelated disclosure. We do not name particular suppliers in this policy because service arrangements may change, and we do not describe this limited operational sharing as a sale of personal information.
Where appropriate, information may be disclosed where required or permitted by law, or where reasonably necessary to protect Bluff And Hearth, visitors, or others, and to address a privacy or service concern. This is not a blanket permission to share information. It is a limited statement that circumstances can arise in which a careful disclosure is needed to meet an applicable requirement or deal responsibly with a genuine issue.
Poker communications concern a physical poker salon and chips-only entertainment. There are no online gambling accounts, betting services, sportsbook services, deposit or withdrawal services, cash winnings, or money/currency activity to disclose in connection with Bluff And Hearth’s poker offering. This clarifies the scope of our venue communications and does not make claims about unrelated third parties.
Offline poker at Bluff And Hearth is in person and chips-only. Privacy communications about poker relate to tables, events and the venue experience.
You can contact Bluff And Hearth to request access to personal information held about you, or to ask for correction of information you believe is inaccurate, incomplete or out of date. Please provide enough information for us to understand the request and locate the relevant communication or record. We may need to ask for further details before responding, particularly where that helps us consider the request carefully and protect the privacy of the person making it.
If you have a privacy question or concern, please contact Bluff And Hearth first. Describe the issue as clearly as you can and include relevant contact details so we can consider and answer it. This approach applies whether the matter concerns a restaurant enquiry, a website communication, or an in-person Card Room / Poker Lounge conversation. We will use the details you provide to understand the matter and respond in a practical, considered way.
Bluff And Hearth takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. The safeguards appropriate to an interaction can depend on the nature of the information and the way it is handled. No method of handling information can be guaranteed to be completely secure, so this policy does not promise absolute security. We nevertheless treat privacy communications as matters that deserve care and appropriate attention.
Personal information may be kept for as long as reasonably needed for the purposes described in this policy, including responding to enquiries and meeting applicable obligations. The appropriate period can depend on the communication, the issue raised and legitimate operational needs. When information is no longer required for those purposes, it may be handled appropriately in light of the circumstances. We do not state a fixed retention schedule or promise automatic deletion in this policy.
Where personal information is handled outside Australia, Bluff And Hearth will take reasonable steps to handle it consistently with applicable privacy obligations, to the extent required. This statement does not mean that overseas handling will always occur, and it does not identify a particular country or provider. It sets an expectation for how information should be approached if handling beyond Australia is relevant to the purpose for which the information is used.
Bluff And Hearth may update this Privacy Policy from time to time. The current version will be made available on our website at bluffandhearth.com so visitors can review it when needed. We do not include an effective date or promise individual notice of every update in this document. If you have a question about the policy currently available, please use the privacy contact details above.
The Card Room / Poker Lounge concerns offline poker, physical poker tables, Texas Hold’em tournaments and poker events as chips-only entertainment within the restaurant venue. Any high roller enquiry is about an in-person venue experience, not money or a wagering product. Bluff And Hearth does not involve online gambling, betting, sportsbooks, deposits, withdrawals, cash winnings, or money/currency.
Please confirm that you are at least 18 years old to enter Bluff And Hearth. Our Card Room offers offline, in-person, chips-only entertainment.
